Tow Operators drive and operate various types and size tow trucks equipped with a hoist, wheel lift system, flatbed carrier, winch, and or equipment for servicing and toing disabled or wrecked vehicles. The heavier the vehicle towed, the larger the tow truck carrier is. Tow Operators in recovery operate and maintain equipment used in earth moving, towing and recovery, and wreck-salvage operations and must be able to do all in a safe and efficient manner. This position is a “high-paced” and requires proficient skills to multitask while working under extreme pressure and potential dangers.
Tow Operators must have a valid driver’s license for each class tow vehicles they drive and are subject to dismissal if they cannot remain approved by law enforcement and company insurance provider(s). Dismissal may occur if the operator has cumulative violations of plus 2-points and or non-preventable accident on an MVR. The company monitors the operator’s CDL via enrollment in the DMV’s Pull Notice Program required by law enforcement contracts.
Tow Operators operate various types and sized tow trucks and flatbed carriers that respond to calls for services generated by law enforcement, auto clubs, and the motoring public. Hours may vary based on Company needs and assignments. The company provides 24/7 services requiring staffing for holidays, weekends and emergencies. The Company may require Tow Operators to work “at any time” based on special programs, inclement weather, call volume and prime time traffic. Operators can be assigned to ANY shift and ANY time to meet the Company needs. On-call response from their residence with a take home truck may be authorized.
The towing and recovery industry is a dangerous environment that includes work in all types of conditions (heat, cold, rain, fog, snow, etc.) Understanding inherent risks and safety considerations is required for roadside response. This work requires approximately 50% driving and 50% outside activity. Tow Operators must be able to lift and carry heavy equipment upwards to 125 pounds while being subject to standing, walking, stooping, climbing or sitting for varied periods.
Tasks require using various tools & equipment common to work activities, i.e., dollies, floor jacks, air compressors, air guns, hand tools, cable, chains, clocks, wheel lifts, flatbed carriers, etc., in the manner as required, safe work practices and the Company.
Tow Operators are required to wear a Company approved uniform or jeans and unmarked T-shirts/shirts plus personal protection such as provided reflective vests, optional back brace, heavy boots, optional gloves, provided eye wear, etc., based on situation or task. Daily duties consist of:
v Service calls
v Car deliveries
v Truck maintenance
v Picking up parts
v Customer invoicing and collecting of money
v Releasing vehicles
v Load and Off-load Equipment and merchandise
v Work accident and recovery scenes
v Assisting dispatch
v Moving vehicles
v Washing trucks
v Cleaning work areas
v Facility maintenance
v Assisting other drivers
Tow Operators shall respond to ANY lawful order or ANY additional other tasks as requested by management in the best interests of the company.
Tow Operators shall be knowledgeable in class specific towing, recovery and service techniques and methods common to industry standards, to include understanding, inherent risks and safety considerations common to roadside response. Additional training may be required.
Salary and wages are based on class specific experience, verifiable training, and demonstrated industry knowledge. New Tow Operators are trained by the Company or outside sources.
The description is a minimal illustration or total job requirements and tasks, ultimately to be determined by the Company. All Tow Operator requirements ARE subject to change.
Minimum Education and Experience Requirements:
A minimum completion of a high school diploma or GED equivalent is required. Basic knowledge in reading, writing, math and the ability to speak the English language are based on contract stipulations and requirements of the job.
Related education and experience may be interchangeable on a year for year basis. Related education may be substituted for experience on a year for year basis.
The Company requires the operator to have and maintain a VALID specific Class driver’s license to include ALL medical clearances and endorsements for the specific class of vehicle operations.
v Operate heavy, motorized equipment used in towing and recovery operations, including but not limited to, big-rig tow trucks, loaders, 18-wheel tractor-trailers, Landoll-type heavy haul flat deck trailers, excavators, etc., and other equipment to support a variety of the company’s towing and recovery operations.
v Respond to vehicle accidents and recover site, either public roadway or private property.
v Gather and load dirt, waste, debris from job/recovery site onto trucks. Transport to location.
v Use hand held mobile devices to coordinate tasks and resources.
v Maintain accurate driver logs and records
v Ensure adherence to safe work practices and procedures.
v Work operations with Safe Working Load Capacities of vehicles and equipment commonly used in towing and recovery.
v Perform maintenance on equipment including fluid/filter changes and parts lubrication.
v Assist in vehicle salvage operations
v Assist registered owners in viewing and release of property
v Perform related duties and responsibilities as required.
Preferred Knowledge, Skill and Ability to:
v Operational characteristics of a variety of heavy, power driven equipment
v Perform a variety of skilled construction and maintenance tasks
v Read and interpret maps, sketches, drawings specifications and technical manuals
v Perform a variety of manual tasks for extended periods in unfavorable weather conditions
v Work independently in the absence of supervision
v Understand and follow oral and written instructions
v Learn towing and recovery techniques related to loading, off-loading, recovery techniques in professional manor
v Prepare written reports and forms
v Communicate clearly and concisely, both orally and in writing or via radio/cell phone
v Establish and maintain working relationships with those contact in the course of work
v Work flexible hours, including evenings and weekends
Conditions / Environmental:
v Travel from main facility to off-site satellite facilities; construction-like dirt site environment; exposure to dust, noise, toxic materials; waste and infectious materials; work in inclement weather conditions, accident recovery scenes, and salvage operations related to the towing and recovery industry. This setting employs known, perceived and actual dangers.
Conditions / Physical:
Maintain physical condition appropriate to performing assigned duties and responsibilities such as:
v Heavy lifting
v Operation of motor vehicles and equipment
v Work in confined spaces
v Work at heights
v Work around heavy construction
v Operation of towing, recovery and salvage equipment
v Maintain effective audio/visual perceptions to the degrees necessary to perform assigned duties
v Ability to work safely, productively, efficiently in high activity environment
v Maintain a high level or didactic skills, visual acuity and depth perception