Water Production Manager

Posted: 12/10/2023


--- The salary advertised represents Step 1 on the pay table. Additional steps may be available depending on qualifications. ---
Under general supervision, performs daily work assignments for the Water Production Division of the Utilities Department in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority

Recruitment Qualifications

  • High School Diploma or GED equivalent;
  • Valid Water Level 4 (WS4) certification* issued by the New Mexico Water Quality Control Commission;
  • At least one (1) additional year of experience performing the functions of a water operator as a WS4 certificate holder;
  • Three (3) years of progressive experience supervising employees; and
  • Valid New Mexico Class A Commercial Driver’s License with Tank (N) endorsement and a driving record acceptable to the City of Alamogordo. Drivers shall be granted a period of six (6) months to upgrade and remove an automatic transmission (E) restriction if one exists.
Required Within Twenty-Four (24) Months:
  • American Water Works Association Cross-Connection Control Tester and Cross-Connection Control Specialist Certification.
  • Bachelor’s degree in chemistry, biology, environmental management, or other related science.
  • Valid Wastewater Supply Level 4 (WW4) certification* issued by the New Mexico Water Quality Control Commission.
* Minimum qualifications for water and wastewater certifications are determined by the NMED Utility Operator Certification Program. Testing eligibility and renewal requirements are subject to change pursuant to the Program.

Essential Duties

  • Manages and supervises direct-report staff by coordinating, assigning, and reviewing work to ensure compliance with policies and procedures;
  • Conducts employee evaluations, introductory and annual; makes recommendations for hiring, promoting, and releasing employees; 
  • Initiates and administers corrective action, as necessary, according to the Employee Manual;
  • Mentors employees to their full potential and ensures appropriate training is given to meet the standards of the position held;
  • Coordinates the organization, staffing and operational activities for Division including process monitoring, quality assurance, safety, and sampling programs; determines production and output requirements and schedules to meet unit demands; develops, reviews, evaluates, and modifies testing methods and procedures and pretreatment monitoring programs; sets and monitors performance standards and long and short term goals; identifies opportunities for improving methods and procedures; implements improvements;
  • Plans and monitors the Division’s annual budget; manages area of responsibility within budget;
  • Responsible for the day-to-day operations of the Water Production facilities, equipment, and the management of division staff, including but not limited to process monitoring, quality assurance, safety, and sampling programs; production and output requirements, and schedules to meet unit demands; the development, review, evaluation, and modification of testing methods and procedures and pretreatment monitoring programs; setting and monitoring performance standards and long and short term goals;
  • Participates in a variety of advisory and technical committees; attends and participates in professional group meetings; stays abreast of the new trends, innovations and regulations in the fields of drinking water and water quality programs;
  • Develops and implements new and existing regulatory programs; plans community, commercial and industrial activities for pollution prevention;
  • Participates in the development and administration of water production, cross connection control program; budget; forecasts and justifies additional funds needed for staffing, equipment, materials, and supplies;
  • Creates, implements, and maintains standard operating procedures (SOPs) for water production operations; ensures that direct-report staff are trained on established SOPs and ensures compliance with same; ensures the compliance of Safety Data Sheets (SDS);
  • Ensures appropriate methods, materials, and techniques are used in the completion of duties; inspects work in progress for compliance with policies, procedures, safety guidelines, schedules, and required specifications; identifies and implements improvements;
  • Trains, mentors, and coaches staff to continuously improve the safe and proper operation of water production equipment, preventative maintenance, and record-keeping procedures;  facilitates safety tailgate meetings and safety inspections, prepares work orders to correct deficiencies; reviews, documents, and updates safety program objectives, policies, and procedures;
  • Ensures self and employees attend training necessary to meet City required safety training hours, state and federal regulations, and continued education requirements to maintain certifications and licenses required of positions;  
  • Maintains current knowledge of safety-related regulations and new technology and methods; conducts weekly safety meetings and maintains a record of the meeting subjects and those in attendance as outlined in the City of Alamogordo Safety Manual;
  • Acts as a working manager, dedicating time, technical skill, and advanced knowledge to projects based on their complexity or urgency; performs complex and advanced troubleshooting;
  • Provides and/or directs the training of staff to develop their skills and knowledge and prepare them to perform complex and urgent tasks without assistance in the future;
  • Oversees the safety of all assigned personnel by instructing employees in proper safety procedures, monitoring work progress, and, in the event of accidents, preparing accident reports; corrects unsafe working conditions;
  • Prepares reports of information and data required by state and federal regulatory agencies;
  • Assists with the review of project plans and drawings and makes change recommendations based upon field observation and operational needs; monitors the work of outside contract personnel;
  • Oversees the performance of laboratory tests to ensure regulatory compliance; assists in reviewing and preparing Surface Water Monthly Operating Report (MOR),  Consumer Confidence Report (CCR) and other regulatory-required reports as required;
  • Operates a personal computer and performs and/or oversees routine database entries for plant logs and spreadsheets; maintains accurate records for the water production process, ground water well production, and raw water collection maintenance and ensures detailed logbook entries are kept; 
  • With proper licensing, uses various powered and non-powered equipment to complete daily activities;
  • Controls the acquisition and application of hazardous materials and chemicals; requisitions and maintains inventory for supplies, materials, tools, and equipment;
  • Responds to emergencies and may be assigned as Incident Commander/On-Scene Manager for hazardous material release response;
  • Acquires and ensures the availability of adequate and properly working tools, materials, and equipment; ensures tools and equipment are properly maintained and meet any scheduled service requirements; 
  • Implements operating conditions and parameters; implements procedures for critical changes to plant/equipment conditions; oversees and maintains Supervisory Control and Data Acquisition (SCADA) controls; 
  • Communicates regularly with various regulatory agencies; makes oral and written presentations to City staff , Commission, and the public;
  • Understands water production theory/technology and applies that knowledge to water processes; 
  • Reads, records, and interprets information taken from computers, gauges, dials, and other instruments; acts on the information as appropriate;
  • Guides and explains operations to visiting groups; 
  • Assists other divisions during emergencies or as may be required to maintain quality service to customers;
  • May be asked to support other departments with staff, equipment, or training as part of the City "team" effort;
  • Drives a City vehicle in the performance of duties;
  • Establishes procedures to assure the highest standards of risk management, employee safety, and risk avoidance;
  • Responsible for thoroughly investigating, reviewing, and addressing department or division accidents to prevent future occurrences and control risk management-related costs;
  • Contributes to a high-quality work culture through participation in training and mentoring to develop skills, including safety-related training and skills;
  • Interacts professionally and provides excellent customer service to all levels of City staff and citizens to ensure high operational and service standards; and
  • Performs duties in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority.
  • Must obtain and maintain required licenses and certifications;
  • Required to perform duties outside of normal work hours, including evenings, weekends, and holidays as needed;
  • Maintains the confidentiality of information obtained during the performance of duties; and
  • Performs such other related duties as may be assigned.
The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 
Knowledge of:
  • Principles of supervision, training, and employee relations; principles of customer relations;
  • Job related O.S.H.A. requirements;
  • Safe operation of vehicles and equipment;
  • Complex mathematical principles;
  • Accepted methods of repair, rehabilitation, and operation of water plants, water treatment trains, ground water wells, reverse osmosis treatment systems, control valves, booster pump stations, disinfection systems, and water distribution system facilities;
  • Hydraulic and mechanical operations as applied to the operation of water distribution, water storage, and distribution systems;
  • Methods, practices, equipment, and materials used in the daily maintenance of the water production processes;
  • Operating principles of plant equipment such as valves, pumps, and motors;
  • Sampling techniques, etiquette, standards, and methods;
  • Water treatment chemicals used within the plant and their safe use and application;
  • Laboratory analysis techniques, standards, and methods for water quality; 
  • Standard principles of the natural sciences, including chemistry and biology;
  • Proper traffic control compliance using the Manual of Uniform Traffic Control Devices (M.U.T.C.D.) standards to ensure employee safety with equal considerations for public safety and convenience;
  • D.O.T. Regulations for Rights of Way;
  • Federal Safe Drinking Water Act (PL93-523);
  • New Mexico Environment Department Drinking Water Bureau;
  • New Mexico Environment Department Surface Water Quality Bureau;
  • New Mexico Motor Vehicle Code; and
  • City of Alamogordo Ordinances, City-wide and Departmental Policies and Procedures, and any other applicable laws regulated by an outside authority.
Skill/Ability to:
  • Demonstrate proficiency in both oral and written communication; understand and follow instructions, drawings, and blueprints;
  • Perform tasks and other daily activities in a positive and professional manner alongside employees of varied backgrounds and personalities;
  • Attend work, as scheduled and on a regular basis, to effectively perform the position’s essential duties and responsibilities;
  • Exercise common sense and good judgment in the performance of essential duties;            
  • Establish and maintain effective working relationships with those contacted in the course of work;
  • Interpret complex federal, state, and local environmental regulations, union contracts, and City policies and procedures;
  • Demonstrate professionalism and tact with the public; respond quickly and positively to customer complaints;
  • Operate standard office equipment, personal computers, Internet, and Microsoft Office software products; develop, implement, and utilize EAM maintenance software to monitor and improve the productivity of assigned personnel; enters data into those and other City computer programs;
  • Use computerized operational control systems utilized in water production operations and associated maintenance management software programs; 
  • Interpret SCADA PLC programming/control strategies for plant operations;
  • Maintain accurate legible records, prepare clear, concise, and accurate technical reports and diagrams, status reports, and completion of work requests as required; 
  • Perform heavy manual labor; perform routine to difficult maintenance, repairs, and installations to potable water production equipment such as pumps, valves, and electronic monitoring devices;
  • Adapt to changing technologies and learn the functionality of new equipment and systems;
  • Identify safety hazards; diagnose operating problems and take effective courses of action;
  • Read, interpret, and calibrate gauges and other recording devices; read, interpret, and understand technical manuals, drawings, blueprints, schematics, and diagrams;
  • Interpret and use technical and numerical information, including laboratory test results and manufacturer’s specifications and manuals; 
  • Analyze complex environmental situations, data, and reports and draw sound conclusions and solutions;
  • Exercise good judgment and make independent technical decisions to maintain the water production processes;
  • Safely operate various light and heavy equipment used in the daily activities of the Division;
  • Tolerate outside working conditions, including exposure to adverse weather conditions; 
  • Follow principles and practices of employee supervision, including employee development, labor contract relations and requirements, and disciplinary practices;
  • Motivate, develop, and direct people as they work, identifying the best persons for each job; identify employee training needs and activities to improve employees' performance;
  • Coordinate, prioritize, and manage simultaneous tasks and projects and meet multiple deadlines;
  • Maintain professionalism under pressure;
  • Make mathematical computations; and
  • Provide excellent customer service to ensure high operational and service standards are met and maintained for the citizens of Alamogordo.

Work Environment

  • Work is typically performed both indoors and outdoors and may be subject to inclement weather conditions;
  • Daily physical labor that includes extended periods of sitting, standing, walking, kneeling, bending, reaching, climbing ladders, lifting heavy objects, and swinging heavy hammers;
  • May be subject to repetitive motion such as digging, typing, and driving;
  • Lift and/or move items weighing up to fifty (50) pounds; the lifting of any object greater than fifty (50) pounds by a single individual is prohibited. Lifting objects, materials, or equipment weighing more than fifty (50) pounds requires the buddy system or the use of devices designed to assist with lifting or moving. Proper lifting techniques shall be used when lifting items of any weight;
  • The noise level in the work environment is usually moderate to loud;
  • May be exposed to hazardous traffic conditions as well as hazardous chemicals, contaminants, and toxins;
  • Will work near gas lines, meters, and other utilities, including electricity;
  • Work will be performed near moving mechanical parts; and possibly in high or precarious places;
  • Terrain may be uneven or undeveloped; and
  • Required to wear personal protective equipment (PPE) appropriate for job assignments, including protective footwear, marked by the manufacturer, with a minimum standard of M/F I/75/C75, 6" ankle height work boots, per current ASTM F2413 standard.


City Of Alamogordo
1376 E 9th St

Alamogordo, New Mexico, 88310