Telecommunications Specialist - Part-time and Full-time

FLSA Status: Non-Exempt

Experience Required: One (1) year of related work experience in telecommunications.

Minimum Education Requirements: High School Diploma or equivalent.

Department: Telecommunications

Direct Supervisor: Telecommunications Supervisor

Supervisory Responsibility: Direct (0); Indirect (0)

Primary Work Location: Dispatch Center

Certification: Possession of, or ability to obtain, an appropriate, valid Police Radio Dispatch and NCIC certification issued by the New Mexico Department of Public Safety.  Possession of, or ability to obtain, an appropriate, valid Emergency Medical Dispatch certification from the State of New Mexico.  Possession of, or ability to obtain, a valid First Aid and CPR certification issued by the National Safety Council or other approved course.


Job Summary:  To answer emergency E-911 and non-emergency calls; to relay information between E-911 callers and law enforcement, ambulances, and fire departments, to dispatch each as required, and to perform a variety of technical tasks relative to assigned areas of responsibility.

 

Essential Job Functions

An employee in this position may be called upon to do any or all of the following essential duties:

  • Dispatch emergency and backup units as necessary.
  • Maintain compliance with established procedures for operating a dispatch system.
  • Obtain and relay estimated arrival times for units and other agencies; read and relay geographical directions for citizens, units and other agencies.
  • Maintain contact with all units on assignment.
  • Maintain status and location of law enforcement units; update events; verify and relay information between sheriff, investigators, citizens and others as appropriate.
  • Receive emergency service calls from the public requesting law enforcement or other emergency service; determine nature, location, and priority of emergency; dispatch emergency units as necessary; monitor alarms; maintain compliance with established procedures for operating a dispatch system.
  • Enter initial offense reports into the computer system; assign report numbers; input addresses, responsible parties, responses, and other pertinent information; document address verification errors.
  • Transfer calls to appropriate agencies.
  • Answer calls from other agencies as needed; place phone calls for officers as requested.
  • Relay information pertaining to traffic lights, street lights, roads or related repair needs of the county; notify local utilities of after-hours emergencies; notify staff of major incidents.
  • Record officer information on suspects.
  • Confirm warrants and previous arrests, update information as needed.
  • Advise effected personnel of information updates; run checks on firearms, or related items for warrants and registrations.
  • Request law enforcement, fire, medical, tow, or community service agency services as needed.
  • Maintain a variety of logs, records and files related to dispatching activities; brief the relief dispatcher of any unusual situations or pertinent information.
  • Utilize computer systems used in law enforcement agencies including NCIC, E-911, CAD, and related equipment.
  • Update and maintain a wanted person’s file including maintaining teletype records printed from NCIC.
  • Perform a variety of record keeping and general clerical functions.
  • Other duties as required.

 

Knowledge, Skills, and Abilities (KSA’s) for Position

An employee in this class must have the following knowledge, skills, and abilities upon application:

 

Knowledge

  • Procedures used in operating E-911 systems for a public organization.
  • Policies and procedures of receiving and processing emergency calls.
  • Rules and regulations governing the operation of radio transmitting and receiving systems.
  • Basic civil and criminal law including newly adopted laws and local ordinances.
  • Community service agencies and responsibilities.
  • Applicable codes and call signs.
  • County geographic features and streets within the areas served.
  • Computer systems used in law enforcement agencies, including NCIC, E-911, and related equipment.
  • Principles and procedures of record keeping.
  • Correct English usage, spelling, punctuation and grammar.
  • Thorough understanding of the County’s functions, policies, and procedures.
 

Skills

  • Strong written and oral communications and relational skills.
  • Public relations and customer service.
  • Follow and relay complex oral and written instructions, policies, and procedures.
  • Operate a variety of office equipment, including computer terminal, related software programs, printer, calculator, fax, and copier.

 

Abilities

  • Work under pressure, exercise good judgment and make sound decisions in emergency situations.
  • Type accurately at a speed necessary for successful job performance.
  • Establish and maintain cooperative working relationships with those contacted in the course of work.
  • Maintain mental capacity which allows for effective interaction and communication with others.
 

Physical Demands

The following physical abilities are required:

  • The work is light work which requires exerting up 25 pounds of force occasionally, and/or up to 25 pounds of force to move objects.
  • While performing the duties of the job, the employee is regularly required to talk or hear. 
  • The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.
  • The employee is required to stand and walk.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  •  

Work Environment

Office environment utilizing computers; exposure to crisis situations, dangerous persons, firearms, and bodily fluids.

 

Safety Requirements

The employee is expected to follow all safety procedures as required.

 

**This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties.  Therefore, it is also not, nor can it be implied to be, a contract of employment.  The contents of this position description may be changed without notice, and employment may be terminated by either party, at will.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

How to Apply:

Sheriff/Detention Application - Complete application and return it to the Otero County Administration Office at 1101 New York Ave Alamogordo, NM 88310.

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