TBRDA/911 Director


Employment Status: Full-Time – Contract – At Will

FLSA Status: Exempt

Experience Required: Five (5) years of 911 experience related to the operation of computers, radio, and telecommunications systems and providing police, fire, and EMS dispatch operations. A minimum of three (3) years must be in a supervisory capacity.

Minimum Education Requirements: Bachelor’s Degree in related field, or a combination of college level education, certifications, and experience to perform the job. Any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities and satisfies state statutes. 

Department: Tularosa Basin Regional Dispatch Authority/911

Direct Supervisor: Otero County Manager

Supervisory Responsibility: Direct (20); Indirect (0)

Primary Work Location: Works inside in an office setting.

Certification: This position requires a valid New Mexico Driver’s License.  Must have or obtain within 90 days of hire. Valid New Mexico Telecommunication Certification or ability to obtain certification within nine (9) months. 


Job Summary:  Under the direction of the Tularosa Basin Regional Dispatch Authority Board, directs a 911 emergency telephone system and centralized emergency dispatch center responsible for dispatching all law enforcement, fire and ambulance services within Otero County, New Mexico. Responsible for the maintenance for all communications and related equipment. Responsible for all administrative functions of the dispatch authority including financial, personnel and preparation and administration of the budget. Director must meet the minimum requirements, conditions of employment, and be able to successfully perform all essential duties and responsibilities with or without reasonable accommodations. This position will require irregular hours and travel by the director.


Essential Job Functions


An employee in this position may be called upon to do any or all of the following essential duties:


  • Responsible for the direction, control, and effectiveness of 911 operations – including the hiring, training, discipline, establishing and evaluating appropriated performance standards in accordance with department objectives
  • Establishes, maintains, and ensures compliance of staff with the department standard operating policies, procedures, and regulations.
  • With input from user agencies, the Director will recommend the selection of communications and other equipment and be responsible for ensuring compliance with FCC regulations. Ensures that all equipment is operable and properly maintained. Negotiates and administers associated maintenance agreements. Answer the telephone and assist the general public as needed; provide information pertaining to fire, EMS and/or Emergency Management policies and procedures as required.
  • Drafts and presents the department budget. Approves expenditures as authorized and monitors expenditures to ensure they are within budgetary guidelines. Maintains accounting records and prepares reports for the Board. Develops the long-range financial and capital improvement plans. Researches, writes, and manages applicable grants, including the monitoring of grant expenditures and preparing grant reports.
  • Establishes staff goals and objectives based on the department goals set by the TBRDA Board.
  • Manages applicable contracts, which includes preparing RFPs, recommending and participating in the selection of vendors, and monitoring contract compliance.
  • Participates in and /or reports to a variety of meetings, committees, professional associations, Boards, and/or other related groups.
  • Ensures compliance with all applicable Federal, State and local laws and regulations.
  • Works with the Otero County Project Manager for major 911 equipment upgrades and replacements. The Director coordinates every level of hardware and software installation and testing.
  • Acts as system analyst, periodically testing and reviewing the 911 and radio systems. The Director recommends system upgrades and technical changes.
  • Plans, designs, writes, edits, and produces information publications about the 911 System for the service users and interested parties.
  • Performs other duties as required.
  • Keep confidential documents/issues within the scope of work and professional boundaries.
  • Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
  • Provide regular communications and notifications to TBRDA Board members.
  • May be required to serve in an “on-call” capacity.
  • May be exposed to infectious diseases, and/or criminal suspects or prison inmates.


Knowledge, Skills, and Abilities (KSA’s) for Position

An employee in this class must have the following knowledge, skills, and abilities upon application:



  • Thorough understanding of Motorola Spillman Systems, Flex and Mobile CAD.
  • Understanding of Core Technologies Talon.
  • Working understanding of Motorola MCC 5500/7500 and Zetron radio consoles
  • Principles, policies and procedures of the New Mexico Public Safety Communications System and NFPA 1221 standards as they relate to a PSAP.
  • Principles and procedures of record keeping.
  • English usage, spelling, grammar, and punctuation.
  • Pertinent Federal, State and County policies, procedures, laws and regulations.


  • Strong written and oral communications and relational skills.
  • Appropriately and effectively represent the Tularosa Basin Regional Dispatch Authority at a variety of community events and activities in support of positive public relations initiatives, and develop liaison relationships between the community and the Tularosa Basin Regional Dispatch Authority.
  • Follow and relay complex oral and written instructions, policies, and procedures.
  • Operate a variety of office equipment, including computer terminal, related software programs, printer, calculator, fax, and copier.
  • Strong mentoring and training employees a with varying educational backgrounds and aptitudes.
  • Anticipate potential personnel issues and taking appropriate action.
  • Research and resolve complex problems in order to ensure compliance.



  • Understand managerial policies and prioritize the needs of the department.
  • Consistently demonstrate sound ethics and judgment.
  • Think analytically and apply sound judgment, solve problems, make effective decisions, and act with integrity.
  • Facilitate meetings effectively and efficiently.
  • Exercise sound judgment at all times especially in emergency situations.
  • Implementing goals, objectives and practices for providing effective and efficient emergency services.
  • Correctly interpret and apply County policies and procedures.
  • Establish and maintain cooperative working relationships with those contacted in the course of work.
  • Comprehend process and apply both verbal and written skills appropriate to the job.
  • Accurately organize and maintain paper documents and electronic files.
  • Can maintain effective working relationships with the Board members, subordinates, local officials, representatives or other jurisdictions and the general public.
  • Must be able to work flexible hours to accommodate emergencies.
  • Must reside within Otero County within 90 days of hire.


Physical Demands

The following physical abilities are required: 

  • The work is typically an office environment and may require exerting up 25 pounds of force occasionally, and/or up to 25 pounds of force to move objects.
  • While performing the duties of the job, the employee is regularly required to talk or hear.  
  • The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. 
  • The employee is occasionally required to stand, walk, stoop, and bend. 
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


Work Environment

Performs essential duties approximately 80 percent of the time indoors under normal temperature conditions in an office environment utilizing computers and printers; 20 percent may be required spent outdoors under adverse conditions.  Must be able to work in extreme conditions involving all types of emergency or disaster related incidents.


Safety Requirements

The employee is expected to follow all safety procedures as required.


**This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties.  Therefore, it is also not, nor can it be implied to be, a contract of employment.   The contents of this position description may be changed without notice, and employment may be terminated by either party, at will.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. 


How to Apply:

Sheriff/Detention Application - Complete application and return it to the Otero County Administration Office at 1101 New York Ave Alamogordo, NM 88310.

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