Summary:This position provides the Tularosa Basin Regional Dispatch Authority (TBRDA) with a means to manage the New Mexico and National Crime Information Center through auditing, training and certification of local terminal operators and validation of all records entered with TBRDA terminal operators into both systems to ensure the integrity of crime information in compliance with federal and State regulations. This position additionally assists in dispatch and call taking operations in order to maintain adequate coverage levels.
Position involves competing demands such as strict deadlines, multiple tasks, and exposure to confidential crime information. Holiday, night and weekend work may be required. Regular attendance is an essential function of this job to ensure continuity of services. Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.
- High School Diploma or equivalent.
- Must be eighteen (18) year of age per NMDPS
- Must successfully pass an extensive background investigation including national fingerprint records check.
- Must possess a valid driver license and have access to a motor vehicle (personal or agency) on an as needed daily basis.
- Three (3) years experience in public safety area
Licenses and/or Certifications
Valid NM driver license or equivalent issued by another state. Must obtain the following licensure/certifications within six (6) months of hire: New Mexico Public Safety Telecommunicator; Emergency Medical Dispatch (EMD); CPR certification(s); and New Mexico Notary Public. Must obtain the following licensure/certifications within twelve (12) months of hire: New Mexico Law Enforcement Accredited Certification.
- Assists in maintaining the New Mexico and National Crime Information Center in order to ensure the integrity of crime information in compliance with Federal and State regulations.
- Enters, supplements, modifies, clears and cancels records in NCIC.
- Conducts quality control by reviewing entries and making necessary corrections.
- Validates NCIC records by contacting the Courts and Law Enforcement agencies. Assists in maintaining a record keeping system for validations; updates status of each record manually and on-line using the Internet.
- Responsible for confirming/locating wanted persons, stolen vehicles, stolen property – nationwide (by ensuring the hit is identical and outstanding) and verify extradition limitations on wanted persons.
- Monitors system use. Ensure all system users are following operating procedures for NCIC, NMLETS and CJIS. Provides technical and operational assistance when operators are experiencing problems with equipment and/or transactions.
- Assists in all FBI/State audits to ensure federal compliance.
- Provides duplication of dispatch records, including telephone and radio recordings and CAD logs as requested by various agencies.
- Represents TBRDA at court hearings and depositions in order to validate dispatch records.
- Represents TBRDA to local and state agencies.
- Assumes duties of dispatch when necessary, including call handling.
- Operates a TBRDA vehicle in performance of duties.
- Notarize documents in the performance of duties.
- Assist the TBRDA Training Supervisor with training of new hires, including National Crime Information Center certification training.
- Performs other job-related duties as assigned.
Microsoft Office Suite or related software; modern office practices and procedures; Computer-Aided Dispatch (CAD) system and other 911 protocol software such as Emergency Medical Dispatch (EMD), Law Enforcement Dispatch (LED) and Fire Dispatch (FD); E-911 and Public Safety Dispatch systems, operations, and policies and procedures. Must be knowledgeable in NCIC rules, regulations, and operating procedures. Knowledge of New Mexico’s Inspection of Public Records Act (IPRA) is preferred. Previous experience operating recording equipment is desirable.
Operation of the listed tools and equipment; skill in verbal and written communications, interpersonal skills; diplomacy; strong analytical and problem-solving skills, decision-making skills; accuracy and attention to detail in work performed; independent thinking; organizational skills; and time management skills with a proven ability to meet deadlines.
Communicate clearly and concisely, both orally and in writing; ability to effectively deal with the public; follow oral and written instructions and guidelines; perform tactfully and proficiently under stress; analyze data and write reports; organize and conduct training programs; organize and prioritize numerous tasks; and maintain strict confidentiality.
- The work is typically an office environment and may require exerting up 25 pounds of force occasionally, and/or up to 25 pounds of force to move objects.
- While performing the duties of the job, the employee is regular required to talk or hear.
- The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms.
- The employee is occasionally required to stand and walk, stoop, and bend.
- Specific vision abilities required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.